Proactive Monitoring

Traditional IT services are based upon the “break-fix” principle – in other words, the customer discovers an issue and contacts his service provider, who then begins to investigate the issue when, in all probability, it has already been going on for some time. Within the industry, this process is colloquially referred to as “fire-fighting” and, let’s face it, nobody wants their IT systems to be ablaze!
Nuvolo do things a little differently.

• We utilise a number of cutting-edge monitoring systems which constantly analyse our clients’ systems and networks for potential issues.
• Our monitoring systems alert our technicians as soon as an issue crops up, meaning that we often have it resolved before anyone has even noticed.
• Unlike many similar monitoring systems, we don’t install an agent onto your computers and servers, which can have a negative impact on your network or equipment in terms of its performance.
• This gives us the ability to monitor all manner of devices, including Macs, printers and network devices, rather than just Windows computers.

Unlimited Support

There’s nothing more frustrating than paying a monthly fee for IT support, then finding out that half the issues which regularly befall your organisation aren’t covered thereby. Having to “top up” in such instances can be both infuriating and incredibly costly.
At Nuvolo, we keep our contracts straightforward.

• Your incidents are granted a four-hour response time from initial contact, without exception, in line with ITIL v3 and SDI principles.
• Our dedicated team will add all customer contacts into a comprehensive ticketing system, so that the necessary work can be tracked from start to finish. Any related updates will be managed in the exact same way.
• The majority of incidents can be resolved remotely by our highly-trained technicians.
• For those that can’t, we will arrange for one of our team to be on-site at a time to suit you.

Regular Checks

Your business’s IT systems are running constantly, 24 hours a day, 365 days a year – so why would it be acceptable for them to receive a cursory health-check once every 12 months, especially when the technological landscape is changing so regularly?
The team at Nuvolo will stay on top of it, so you don’t have to.

• We thoroughly test all operating system patches in our own environment before we introduce them into yours, to avoid any early-adoption issues that are known to arise from the use of Windows Update.
• We track and audit your software licenses to ensure you are never vulnerable to using software for which you are not paying.
• We will plan and carry out any required hardware or software work, be it a simple upgrade, Operating System implementation, software installation or major rollout.
• We will organise and maintain regular backups of your systems, either to a location in your environment or to our dedicated off-site premises.

Critical Security

Nuvolo are dedicated to providing the highest levels of security in all our operations. In an age where threats are everywhere and vulnerabilities can be exploited in a matter of seconds, our customers’ data is of paramount importance and is treated as if it were our own.
Our information security experts are here to safeguard your organisation.

• We deliver high-end preventative systems, including anti-virus and anti-spyware, firewalls and VPNs, web content filtering and data loss prevention, and much more besides.
• Vulnerability assessments and penetration testing can be scheduled at times to suit your organisation, to ensure that we detect issues before anyone else does and, moreover, that we do so without disrupting your day-to-day operations.
• Data security is of paramount importance, including certificates and encryption to protect your data when you need it, and military-grade data cleansing techniques to clear any trace thereof when you don’t.
• If you do suffer a breach, our experts in incident response will react swiftly to mitigate the immediate danger, assess the risk, minimise the impact, rectify the breach and, where applicable, track the culprits and retrieve any missing data.