Rapid Response Times
We know how crucial your network is to the running of your business. Whether it’s a bit of email trouble or a huge, crucial data loss – we’ll be on the case in 15 minutes. Guaranteed.
- 15 minute response to all support requests (within office hours)
- 4 hour resolution target to support requests (within office hours)
- 8 hour onsite target when faults are identified as non-repairable remotely (within office hours)
Proactive Network Maintenance
Our PNM service is proven to reduce your ‘downtime’ by keeping your network oiled and running smoothly. So rather than dealing with issues once they occur, we prevent the problems from happening at all. For example, we know when you’re hard drive is nearly full or if it starts to fragment – we also fix it before you even notice.
Unlimited Support (On-Site / Remote – or just remote)
Of course we can’t prevent every problem, so when you do have an issue that needs sorting out urgently, how does unlimited remote and on-site support sound? It’s all in with the price.
Monthly Security Checks
Many smaller businesses still don’t realise that they are targeted every day by malicious spyware which can prove to be catastrophic to any company. We constantly scan and remove anything suspicious from your server and PC’s. We also monitor attempted logins to your network and report anything that looks suspect so you never have problems with ex-employees gaining access to your vital data.
Software Updates
We ensure that your Operating Systems are current and functioning smoothly, so you can be sure you’re team is at its most productive. as well as the latest security software. We also ensure your security software is current and performing at its optimum.
User Management
When an employee joins or leaves your organisation we ensure that their access rights are granted or denied in a timely manner. This means you’re not hanging around to get that new starter on with their first project, and if they leave your organization, they’re locked out of your network instantly.
Full Network Monitoring with 24 Hour Alerts
We constantly monitor your PC’s, Servers, Network printers, Laptops and any other company devices linked to your network. So if there is any issues with any element of your setup, i.e. your Server goes down, we’ll probably fix it before you’re even aware of the problem.
Unlimited Data Backup
If you suffer a catastrophic data loss (i.e. you lose your customer list, payroll, sales pipeline, supplier contact list etc.) statistics say that you are 90% sure to go out of business within 12 months. That’s why we include unlimited, offsite secure data backup. If the worst happens, we can reinstate your missing data in seconds.
Weekly Report via email and text
Every week Nuvolo will update you by email or text message with a summary of your network’s health including any maintenance carried out. This simple report includes all key information on network security, suspicious activity, email accounts, network performance, server performance, network uptime and operating system updates.